Para: [email protected] Asunto: Re: Complaint
"Para: [email protected] Asunto: Re: Complaint : Subject: Request for Immediate Review and Reversal of Excessive Shipping Charges – Order #5926407 Dear Psycho Bunny Customer Service, I respectfully request that my claim, originally submitted on July 20, 2026, be formally reviewed and assigned to a case representative. This issue arose solely because my order (#5926407, placed on July 15) was not delivered within the promised 3–5 business days. Instead, the package remained in transit for more than a week, making delivery to the original address impossible. As a direct result of this delay, I had no choice but to request a delivery address change before the package went out for final delivery. Despite these circumstances, I was charged: Standard shipping: $14. 99 Address change fee: $16. 99 Additional transportation charges: $25. 86 Total shipping-related charges: $57. 84. These charges are unreasonable and excessive. The total shipping cost is nearly equal to the price of the shirt itself, which is completely disproportionate. It is especially unfair to charge both the original shipping fee and additional transportation charges when the address was changed before the package was placed on the delivery vehicle and only because the promised delivery window was not met. The UPS tracking history clearly shows: The shipment was delayed beyond the expected delivery timeframe. I requested the address change only after the delay made delivery to the original address impossible. The package had not yet been loaded for final delivery when the address change was processed. I acted in good faith and only because your delivery commitment was not fulfilled. Had the order arrived within the promised timeframe, no address change would have been necessary, and none of these additional charges would have been incurred. I respectfully request that these charges be waived or fully reimbursed and that my claim be reviewed as soon as possible. The tracking history and my previous correspondence clearly demonstrate that this situation resulted from the shipping delay—not from any action on my part. I appreciate your prompt attention to this matter and look forward to your timely resolution. Sincerely, Vanessa Burgos [email protected]"
